Naturevibe takes immense pride in not only taking responsibility for providing the best quality products to you, but also of assuring you with nothing less than 100% satisfaction. Be absolutely certain that we are willing to assist you with any query or concern about our product, and if you’re not 100% satisfied, we will be more than willing to provide you with a refund, credit or replacement. We believe in resolving problems amicably and without any hassles for our customers.
To make sure your returns are taken care of smoothly and effectively, all you need to do is provide us with the product order number, invoice number and a concise explanation about the cause for the return. Please note, you would have to do this within 60 days of the invoice date and we shall take it forward from there and sort your returns as soon as possible! However, we do not refund any special offer products or shipping charges.
At Naturevibe, we go an extra mile to give you a correct, properly packaged and well protected item. Even though we ensure 100% customer satisfaction, there could be a faint possibility of damage during shipping. If you receive any products that are damaged, feel free to contact us at the earliest and we would be happy to help you with a refund/replacement.